Returns

Ready to Assist!

The Hideaway Return Policy; customer satisfaction is our top priority. That’s why we offer a 30-day trial period with The Hideaway, which includes one month of pre-loaded litter trays.

If, at the end of the trial period, you find that The Hideaway and Purrfect Potty Litter are not the right fit for you and your furry friend, simply follow these steps to initiate a return:

  1. Clean The Hideaway: Ensure the Hideaway is thoroughly cleaned before returning it.

  2. Repackage The Hideaway: Repackage The Hideaway in its original box, excluding the used litter trays.

  3. Ship the return: Send the repackaged Hideaway back to us at the address provided to you at the time of purchase.

Upon receipt of your return, we will process a refund of 80% of your original purchase price.

Purr-fect Returns

Once upon a time,
There was a customer named Jack,
Who needed to return his pack.
Well, Clawz had his Back.
It’s as simple as That!

We hope that you will give Purrfect Potty Litter and The Hideaway a fair trial, but if for any reason you are not satisfied, we are here to make it right.

Thanks for choosing Clawz!